Contact
Contact Toast Trader
Support is handled by email and phone. We are a small operation, so a message with your order number in the subject line gets answered fastest. Please do not send card numbers or photographs of identification by email; we will tell you if either is needed, and how to send it safely.
Support hours and response
Messages are read on business days. Most order and delivery questions are answered within one business day, and messages sent over a weekend or a holiday are picked up on the next working day. If your parcel is out for delivery, the carrier’s tracking page will usually be more current than anything we can see from here.
Before you write
- Order and delivery questions: have the order number and the delivery ZIP code ready.
- Damaged or missing bottles: include a photograph of the parcel and the bottle.
- Payment questions: tell us the date and the amount, never the card number.
- Age verification: tell us what the carrier asked for at the door.
Who operates this store
Registered business details and alcohol licence information are available on request from customer support. Those details are not published here because they are not ours to invent. The support address and number below reach the team running the storefront.
Contact
Email [email protected] or call . If your question is about a policy, the relevant page is linked in the footer.